Editor's introduction: Chatbot has business email list been applied in many fields, but some AI product managers do not have a systematic understanding of its concept. The author explained the two types of ChatBot in detail in the article and shared them with you.
Chatbots interact with users in natural language to fulfill user demands such as consultation, customer service, assistant, entertainment, etc., and have been applied in many fields.
This article mainly introduces the two most widely used ChatBots: FAQChatBot and Multi-round Dialogue ChatBot, including the applicable scenarios and construction modules of these two types of ChatBot.
Category 1: FAQChatBot
FAQ (Frequently Asked Questions) ChatBot, as can be seen from the full English name, is to organize some frequently used questions and answers to form a knowledge base.
When the user asks a question, the user's question is matched with many questions in the knowledge base. After the matching is completed, the answer corresponding to the matched knowledge base question is returned to the user, as shown in the following figure:
In order to match more accurately, when building a knowledge base, you can set up several more extended questions, as shown in the following table. During the epidemic, in order to quickly build a FAQ ChatBot and improve the accuracy of question matching, you can build a knowledge base like this: